Books

Developing Your Conflict Competence
This is a true field guide to addressing conflict. It contains dozens of real-life examples and advice from scores of practitioners. Readers of Developing Your Conflict Competence will learn how to: maintain emotional balance in the face of conflict; implement constructive communications techniques; help others deal with conflicts that are causing organization problems; establish norms for handling conflict; and use specific approaches for addressing conflict more effectively. More

Building Conflict Competent Teams
This book guides teams to a deeper understanding of how conflicts emerge and how team members can respond for leveraging differences to their advantage. Building Conflict Competent Teams describes how to create the right climate to promote open, honest discussions and how to use constructive communication skills to resolve conflicts in ways that promote creativity, high quality decision-making, and effective implementation. More

Becoming a Conflict Competent Leader
Many leaders find conflict management to be one of their most difficult challenges. Becoming a Conflict Competent Leader combines research, experiences, and stories that underscore the importance for leaders to develop the critical skills they need to help them deal more effectively with conflict. More

These books on Amazon

Developing Your Conflict Competence

Building Conflict Competent Teams

Becoming a Conflict Competent Leader